introduction
Effective Date: July 12, 2026
Welcome to Maddie Madrigal, the online art shop operated by Mad Ideas Design LLC, doing business as Maddie Madrigal (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, www.maddiemadrigal.com (the “Website”), and your purchase of original artwork, ceramics, and related products offered through the Website.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
About Our Business
Maddie Madrigal is a creative studio based in Massachusetts that creates and sells original artwork, handmade ceramics, and related artistic goods.
All products are designed and created by Maddie Madrigal unless otherwise noted. Because our work is handmade and individually produced, variations in color, texture, shape, size, and finish are natural characteristics of original artwork and ceramics.
Purchases and Orders
When you place an order through the Website, you agree to provide accurate, complete, and current information. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or descriptions, suspected fraudulent activity, or other circumstances requiring cancellation.
Your order is not accepted until you receive a completed order email from us.
Product Descriptions and Availability
We make every effort to accurately display our artwork, ceramics, colors, dimensions, and details. However, because handmade items and artwork are unique, the appearance of products may vary slightly from images shown online.
Original artwork and handmade ceramics may have natural imperfections, variations, or characteristics that reflect the handmade nature of the work. These qualities are not considered defects.
Product availability may change without notice.
Pricing and Payment
All prices listed on the Website are in U.S. dollars. Prices may change at any time, but changes will not affect orders that have already been confirmed.
Payment must be completed at the time of purchase through the payment methods made available on the Website.
You are responsible for providing accurate billing and payment information.
Shipping and Delivery
We will make reasonable efforts to process and ship orders within the timeframe provided on the Website or in your order confirmation.
Shipping times may vary depending on location, carrier delays, weather, holidays, or other circumstances outside our control.
You are responsible for providing a correct shipping address at checkout. We are not responsible for delays or losses caused by incorrect address information provided by the customer.
Artwork and ceramics are packaged with care, but shipping risks may occur. If your order arrives damaged, please contact us promptly with photos and details so we can review the issue and determine an appropriate resolution.
Returns, Exchanges, and Refunds
Because original artwork and handmade ceramics are unique, all sales are generally considered final unless an item arrives damaged, defective, or there is an error with your order. With that being said, I want you to be happy. Please check out the full refund and returns policy here.
If you believe there is an issue with your purchase, please contact us within 7 days of delivery at the contact information provided on the Website. Include your order information and photographs of any damage or issue.
Refunds, replacements, or other resolutions are offered at our discretion and in accordance with applicable Massachusetts consumer protection laws.
Intellectual Property Rights
All content on the Website, including artwork images, photographs, designs, logos, text, graphics, and other materials, is owned by or licensed to Mad Ideas Design LLC and is protected by applicable intellectual property laws.
Purchasing an original artwork or ceramic piece does not transfer copyright, reproduction rights, or other intellectual property rights to the purchaser. The artist retains all rights to reproduce, display, publish, or otherwise use images of the artwork unless otherwise agreed in writing.
You may not copy, reproduce, distribute, modify, sell, or use our artwork or Website content without prior written permission.
Website Use
You agree to use the Website only for lawful purposes and in a manner that does not harm, disrupt, or interfere with the Website or other users’ access to it.
You may not attempt to gain unauthorized access to the Website, introduce malicious code, or misuse Website content or services.
Third-Party Services
The Website may use third-party services for payment processing, website hosting, analytics, shipping, or other business operations. Your use of those services may be subject to additional terms and privacy policies provided by those third parties.
We are not responsible for the practices or policies of third-party services.
Limitation of Liability
To the fullest extent permitted by law, Mad Ideas Design LLC and Maddie Madrigal are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products.
Nothing in these Terms limits any rights or protections that cannot be waived under applicable law.
Disclaimer
The Website and its contents are provided on an “as available” basis. While we strive to provide accurate information, we do not guarantee that the Website will always be uninterrupted, error-free, or completely accurate.
Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect information provided by visitors and customers.These Terms will be governed by and interpreted in accordance with the laws of the State of us, and you submit to the non-exclusive jurisdiction of the state and federal courts located in us for the resolution of any disputes.
Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of the Website shall be handled in accordance with applicable Massachusetts law.
Changes to These Terms
We may update or modify these Terms from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of the Website after changes are posted means you accept the updated Terms.
Contact Information
If you have questions about these Terms of Service, please contact:
Mad Ideas Design LLC
Doing Business As: Maddie Madrigal
Massachusetts, USA
Email: boss@maddiemadrigal.com
Website: www.maddiemadrigal.com