If you have any questions about returns or store credit, please contact me at boss@maddiemadrigal.com
Overview
I want you to love your purchase! If you’re not completely satisfied, I’m happy to issue a store credit once your returned item has been received and approved. To start a return, please email maddie@maddiemadrigal.com within 30 days of receiving your order.
Return Conditions
- Items must be returned in like-new condition.
- Store credit will be issued after your return has been received and inspected.
- Original shipping charges are non-refundable.
- Unless your item arrived damaged or defective, you are responsible for all return shipping costs.
Please package your return carefully. The safe arrival of returned items is the customer’s responsibility, so if you’re unsure about packing fragile items, I recommend having your return professionally packed by a trusted shipping service.
Once your return is approved, you’ll receive store credit for the purchase price of the item(s), excluding any original shipping charges.
Damaged Items
If your order arrives damaged due to shipping, please contact me as soon as possible. Be sure to fully document the condition of both the shipping box and the item inside by taking clear photos before disposing of any packaging materials. These photos are essential for filing a claim with the shipping carrier. Once the claim is approved, you’ll receive a full refund for your damaged item through the shipping company’s claims process.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Digital downloads
- Custom or commissioned artwork
- Sale or discounted items
- Gift cards
Return Address
Please mail your return to:
Maddie Madrigal
P.O. Box 29
Sandwich, MA 02563